Help

Support.

We’re here to help, from your first visit to the agreement and through your stay. Write to [email protected] with the phone number you sign in with, and we’ll get back to you, usually within a working day.

Signing in

gills sends a one-time code by SMS. If it doesn’t arrive, check the number and wait a minute before asking again. On iPhone you may see a short check page first; that’s Google confirming the request.

Refunds and your wallet

Until the agreement is made, or for 30 days without one, open Wallet and give the home back. The money comes back to your wallet, less the release fee shown. Your wallet pays for your next home first, or Withdraw to my bank sends it back to the payment it came from in 5–7 working days.

A home isn’t what the listing says

Tell us which home and what’s wrong. We’ll check with the owner and correct the listing, or help you find another home.

Listing your home

In the app, open Profile → List your home and send photos and the location. Our team will call you.

Deleting your account

Open Profile → Delete account in the gills app or on app.gills.in (sign in with your number). Withdraw any wallet money first. Your profile, saved homes and phone number are removed straight away; records of payments are kept, without your number or name, for as long as tax law requires. You can also ask us to delete it by writing to [email protected] with the number you sign in with, and we’ll do it within 30 days. See our privacy policy.

For the gills team

Staff use the same gills app: sign in with your work number and your tools appear. Taking 360° photos with an Insta360 camera needs an iPhone, or an Android phone with Android 10 or later; on Android, gills downloads camera support the first time you connect a camera. If you can’t sign in as staff, ask your team lead to check that your number is added.